Disengaged vs. Engaged students – how can faculty encourage a more engaging discussion environment through video & AI use in the online classroom?
Classroom engagement in higher education online classrooms can be challenging because students often feel detached from faculty and other classmates since they aren’t together in a face-to-face environment. This detachment can mean less students participate in the online discussions as well as less-robust discussions from those who do participate, and ultimately, could lead to decreased learning. Overall, research indicates that instructors are crucial in encouraging student engagement through relationship building as well as ensuring they are providing opportunities for students to relate what they are learning to the real-world (Prokop, 2025). Therefore, online faculty need to consider additional strategies for creating a more engaging and interactive discussion environment for students. One of these strategies could be the use of video discussions, which could also incorporate AI technology either in the video creation or in discussion prompts. This could also have the added benefit of demonstrating effective AI-use for students.
As part of this presentation, discussion and participant interaction will be encouraged in response to the following questions:
- How do you know if your students are engaged in your classroom discussions?
- How might video discussions be used in your classroom?
- What role could AI tools play in classroom discussions?
As part of the discussion around these questions, the authors will provide relevant research as well as personal experiences related to their own experiences in the online classroom with engaged and unengaged students, and the use of video discussions. The authors, who are full-time faculty for the online campus at their University, have researched this topic as part of a project on incorporating video discussions into their online classroom facilitation.
Tracy Crawford, University of Phoenix, US
Tracy Crawford, MAEd, lives in sunny Encinitas, CA and is a full-time faculty member teaching introductory courses for the College of General Studies with University of Phoenix where she has been working as a staff member since 2004. She earned a Master’s degree in Education – Curriculum & Instruction/Adult Education Distance Learning and completed a Post-Baccalaureate Teacher Education Program for her Elementary Teaching certificate. Tracy has been involved in education not only as a teacher and administrator, but also as a volunteer as a United Way Reading Buddy, and has volunteered with Head Start, and Art Masterpiece programs, and she has served as a Faculty Supervisor for student teachers. Tracy has received a number of faculty awards and recognition including being named Faculty of the Year in 2017 and 2020, and the John Sperling Distinguished Faculty Award in 2024 & 2025. Tracy’s true passion is helping her students learn and grow!
Lauren Critchley, University of Phoenix, US
Lauren Critchley earned her Bachelor of Arts in English at Brigham Young University in 1994 and her Master of Arts in English at University of North Florida (UNF) in 1997. While completing graduate school at UNF, Lauren taught developmental reading and writing at Florida Gateway College in Lake City, Florida. After graduating from UNF, Lauren accepted a full-time faculty position at the University of West Georgia. Lauren has since taught writing, speech, reading, and literature courses at Richland Community College in Illinois, Roane State Community College in Tennessee, and Brigham Young University in Idaho. In 2013, Lauren accepted a full-time teaching position with University of Phoenix where she currently teaches introductory writing courses along with college skills and critical thinking courses. Lauren has over 25 years of experience teaching in higher education with 10 of those years in online education.
Carla Ghanem, Maricopa Community College District, US
Melissa Bahle, Purdue University Global, US
Dora Finamore, Purdue University Global, US
Gregory Beyrer,
Dr. Pamela Kohara, University of Hawaiʻi, Manoa Campus
Eduard Merc,
Mary Dereshiwsky, Northern Arizona University, US
Katherine Watson,